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Returns are for merchandise credit only and will be held on account.

If you need to exchange an item, please contact us within three (3) days of receiving your parcel. And please send your item back to us five (5) business days after confirmation from us. We will happily exchange your item at no extra cost. However, once you've exchange has been made, your replacement item will be treated as as a final sale. Contact us VIA email:

No returns or exchanges will be allowed for any item viewed as worn, showing dirt, original tags removed or removed from the original packaging.

All piercing jewelry, lingerie, and Clearance items are non-returnable/exchangeable.

We are sorry, but shipping costs are non-refundable.

By purchasing from Sereena's Boutique, you admit full understanding of these terms.